Clinical Admissions Professional - Homme Youth and Family Programs - West Allis, WI

  • Posted on: 7 January 2019
  • By: Amanda Prange

Lutheran Social Services of WI & Upper MI is currently seeking a Clinical Admissions Professional to join our team in West Allis. This position will support the clinical team at Homme Youth and Family Programs, a therapeutic residential facility for at-risk male youth, conduct pre-placement interviews of youth, many of which are in detention centers, across the state of Wisconsin. While the role requires frequent, most travel is within the southern part of the state. The role is primarily Monday through Friday, first shift.

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Under direction of the Clinical Manager, the Clinical Admissions Professional coordinates referrals (State/County or private), conducts pre-placement interviews of youth across the state of Wisconsin, and works with various referring agency personnel to place at-risk youth into residential care. Assesses youth for fitness for the program and prepares unit staff for youth’s arrival by creating initial support plan and sharing information about youth. The Clinical Admissions Professional creates a smooth and expeditious path for clients admitting to the program when referred directly from State/County agency or private referral. The professional is responsible for conducting in person admission assessments, determining if the program can support level of care required, garnering and coordinating all necessary medical and clinical information and coordinating with program staff, clinical staff, social worker and client to ensure successful direct admission of clients. Maintains contact with youth and their family between pre-placement interview and placement date. Collaborates with administrative assistants to ensure all intake paperwork is received.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Process telephone referrals, obtain pre-assessment/referral information, set up pre-placement interview, conduct pre-placement interviews and assessments, evaluates interview and assessment results to determine fitness for the program and coordinates placement process.
• Interviews perspective customers and/or family members to obtain personal identification and health information for referral to appropriate treatment resources.
• Obtain pre-authorization from payment sources based on information obtained during the intake process; communicates the treatment plan based on professional evaluations and customer needs to payment sources.
• Explain facility procedures, customer financial obligations, insurance information and other requirements to customers, family members and referral sources.
• Communicates client placement information to appropriate staff and any issues noted re: safety for staff and/or clients.
• Communicates customer medical status, history and psychological information for RN and Care Management Specialist staff.
• Maintains contact with referral sources to expedite information regarding additional recommendations for customer care.
• Provide weekly census forecast to leadership and other reports as requested and necessary.
• Help problem solve issues and implement solutions.
• May need to respond to crisis situations involving clients.
• Assist in promoting marketing efforts and building relationships with key county referral sources.
• Manages referral process from intake to day of admission following appropriate organizational processes and procedures. This includes coordinating all aspects of the direct admission from initial phone call to admission day.
• Effectively communicates with referral source, care team (clinical and program staff, etc. to ensure completeness and accuracy of referral information.
• Establishes and maintains effective relationships with families and or referral source throughout intake and referral process.
• Tracks and trends all inquiries, referrals and reasons for non-conversion.
• Maintains current knowledge of available services for youth.
• Establishes and maintains trusting, supportive relationships with children and families.
• Identifies barriers for child and family in participation in treatment or achievement of treatment goals.
• Educates and works in partnership with individuals, communities, organizations, schools, social services agencies, and other training programs to promote and foster referral and related services
• Performs other duties as assigned.


• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• Employee Assistance Program
• Service Awards and Recognition

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree in Human Services, Social Work, Psychology, Sociology, Law Enforcement or a closely related field is required. Master’s Degree in psychology or related field is preferred. Clinical experience in either counseling, assessment or similar is required. A minimum of one (1) year of work experience with at-risk, behaviorally challenged and/or mentally ill youth required. Working knowledge of services provided by the facility.
• Working knowledge of requirements related to admission and pre-assessment functions.
• Working knowledge of financial obligations and insurance requirements.
• Working knowledge of medical terminology.
• Ability to establish and maintain effective public and working relationships.
• Ability to communicate effectively, orally and in writing.
• Ability to organize, plan and implement work effectively.

Must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

Ability to communicate both in verbal and written format, effectively and efficiently in job.

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to use available technology effectively (voicemail, computer, printer, photocopier, fax and telephone, and various types of audio visual equipment).

Working knowledge of spreadsheet and word processing software, as well as databases and outlook.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is required to occasionally bend, stoop, crouch, kneel and crawl. Approximately 20% of time spent walking, 20% of time spent standing and 60% of time spent sitting.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must respond appropriately in times of crisis that may include verbal and physical aggression from the clients served. The employee must recognize and take appropriate action if signs of abuse or neglect are present. The employee must understand and be able to evaluate the potential need for non-emergency medical attention as well as potential medical and/or behavioral emergency.

The employee in this position works in a community–like atmosphere and will be exposed to outdoor weather conditions during work hours.

The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel on day trips as required up to 50%. Predominately day trips, but some overnights may be required as needed. Must be willing to travel to Wittenberg, WI monthly for meetings.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.