Position Function:
Coordinate counseling and skills services (crisis calls, referrals, counseling, and skills-based sessions) to ensure Real Help for Real Life (RHRL) clients receive timely, competent, and caring responses from the first call through discharge. Provide ongoing supervision to direct reports, ensuring that agency philosophy and practices are implemented throughout service delivery. Represent ACH in the community.
Requirements:
Education:
- Master’s degree in social work, counseling, psychology, or a related field required.
- Licensed as one of the following: Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor or Associate (LPC or LPC-Associate), Licensed Marriage and Family Therapist or Associate (LMFT or LMFT-A), Licensed Psychological Associate, or Psychologist required.
- Additional certification as an LPC-Supervisor, LMFT-Supervisor, or LCSW-Supervisor preferred.
Experience:
- Three years of experience providing crisis intervention, intake, and assessment services to at-risk youth and families.
- Two years of supervisory experience.
- Training in counseling models, especially Motivational Interviewing, trauma-informed care, trauma counseling, youth and family counseling, and evidence-based programming.
Functional Requirements:
Provide oversight of curriculum-based techniques and methods with the goal of increasing the skill level of Counselors and Family Support Specialists. Oversee administrative aspects of staff supervision to ensure productivity and accountability for Family and Youth Success (FAYS) Program contract requirements, ACH training, documentation, and service delivery requirements. Provide supervision through staffing and case reviews to ensure effectiveness, evidence-based practice fidelity, and services that are sensitive to the population’s cultural and socioeconomic characteristics. Follow ACH policies and procedures and represent the agency in the community to generate referral activity, stakeholder support, and collaboration opportunities with service providers.
Working Conditions:
Exposure to children with behavior problems, including possible physical aggression. Potential exposure to illness and blood.
Exposure to Confidential Information:
Maintain confidentiality and follow ACH policies, procedures, and contractual and regulatory requirements related to personnel and client records.
Key Expectations/Responsibilities:
Clinical Supervision:
- Provide supervision to Counselors, Family Support Specialists, and Child and Family Services Interns.
- Meet bi-weekly, or as needed, with supervisees to monitor clinical caseloads, set schedules, assign cases, and ensure timely, competent, and caring services.
- Assess whether curriculum-based intervention resources need to be adjusted within the service area to meet community needs and demand.
- Review cases and provide clinical guidance to ensure quality service delivery and adherence to evidence-based practices.
Administrative Supervision:
- Ensure supervisees achieve the conduct and performance goals of ACH and the RHRL Program.
- Ensure supervisees document services in a timely manner and achieve required performance outputs and outcomes.
- Ensure supervisees comply with all personnel policies and agency procedures.
- Complete administrative tasks related to supervision, including annual performance reviews, bi-weekly timesheets, and reimbursement approvals.
- Communicate regularly and effectively with supervisor regarding program operations, staffing, and service delivery.
Training:
- Participate in and occasionally conduct in-service training.
- Participate in training related to evidence-based programs, ACH policies, and FAYS Program/RHRL contractual and accreditation requirements.
- Support professional development and ongoing learning opportunities for direct reports.
Service Delivery:
- Provide direct core services on a limited basis when needed.
- Organize and deliver presentations as assigned.
- Provide on-call support for Safe Place® services as needed.
- Maintain the on-call phone during assigned shifts, responding to calls and coordinating services to address client and family needs.
- Support service delivery efforts to ensure contract compliance and successful client outcomes.
Reporting:
- Complete all documentation necessary to fulfill RHRL and agency requirements, including reports, billing, and performance tracking.
- Monitor program outcomes and assist with reporting requirements related to contracts and funding sources.
- Ensure documentation is accurate, timely, and compliant with agency standards.
#ACH1
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
Education:
- Master’s degree in social work, counseling, psychology, or a related field required.
- Licensed as one of the following: Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor or Associate (LPC or LPC-Associate), Licensed Marriage and Family Therapist or Associate (LMFT or LMFT-A), Licensed Psychological Associate, or Psychologist required.
- Additional certification as an LPC-Supervisor, LMFT-Supervisor, or LCSW-Supervisor preferred.
Experience:
- Three years of experience providing crisis intervention, intake, and assessment services to at-risk youth and families.
- Two years of supervisory experience.
- Training in counseling models, especially Motivational Interviewing, trauma-informed care, trauma counseling, youth and family counseling, and evidence-based programming.