Community Care Coordinator – Nexus-FACTS Family Healing


Mendota Heights, MN


The Community Care Coordinator provides assessment and treatment services to individuals, families and groups, as well as facilitate partnership strategies with the community. Provide guidance and direction to youth in their daily living activities, coordinate internal and external resources and activities, along with maintaining records for assigned youth.

We’re part of Nexus Family Healing, a national nonprofit mental health organization that restores hope for thousands of children and families who come to us for outpatient/community mental health services, foster care and adoption, and residential treatment. For over 50 years, our network of agencies has used innovative, personalized approaches to heal trauma, break cycles of harm, and reshape futures. We believe every child is worth it — and every family matters.

Position Summary: The Community Care Coordinator will connect and facilitate partnerships and opportunities within the community to meet client needs by assisting, coordinating, and supporting those families with connections within the community to ensure clients can receive cultural, clinical and wellness appropriate services per an established plan.

Primary responsibilities include:

  • Creates a high-touch experience for every client and family served.
  • Connects and coordinates clients and families to appropriate and desired cultural, community or clinical and wellness-appropriate care.
  • Provides consultation and support to families and clients adults in need of services.
  • Partners with the teams and develops eight (8) week plans and utilizes a variety of approaches with clients.
  • Provides assistance to families regarding resources available to the families and clients that will support the healthy functioning of the family unit; assigns a certified/parent peer specialist to work with, support and accompany clients as needed.
  • Deepens relationships and works effectively with outside organizations to successfully implement plans for clients and families while ensuring that the unique needs and requirements of each individual are met.
  • Works to bridge relationships with clients, families, and outside organizations and provide role modeling for advocating for needs.
  • Maintains database of community resources and contacts for outside providers and organizations.
  • Demonstrates concern and empathy towards others as needed, while maintaining appropriate boundaries. Exhibit a high degree of ethical conduct, integrity.
  • Interacts with and appreciate people from diverse cultural, social, economic, and religious backgrounds. Demonstrate professionalism and work accountability, make self-available to staff and exhibit a spirit of cooperation among team members.
  • Maintain a schedule that is adjustable and flexible to meet changing work needs and demands of clients and their families.

Required Education, Experience and Licensure

  • Bachelor’s degree in social work, psychology, or other related field required.  Master’s degree preferred.
  • Previous community work and care coordination experience required.
  • Proven history of handling difficult cases with excellent results.
  • Must exhibit a high level of cultural fluency.
  • First Aid/CPR/Infection Control, and TCI or SCM certification must remain current.
  • Valid driver’s license. Must meet state regulating agency driving requirements and pass corporate insurance eligibility standards.


Use of personal vehicle for regular local business travel will be required to support the clients and agency business offices or company sponsored events may be required.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers and smartphones. Must be able to sit in a car, at a desk and computer for extended periods of time; have visual acuity conducive to extensive computer monitor work; able to twist, bend, and stretch in a manner conducive to the execution of daily activities within an office environment. May involve repetitive wrist motion.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Expected Hours of Work:

Days and hours of work are Monday through Friday, with the expectation to work specific schedules and hours as identified and communicated by management. Occasional evening and weekend work may be required as job duties demand.


We provide competitive compensation and comprehensive benefits, including: four weeks paid time off in the first year of employment, multiple options for health insurance coverage, holiday pay, as well as no-cost life insurance and short/long-term disability insurance.

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, familial status, ancestry, national origin, protected veteran, or disability status.

Our Workplace Values:

At Nexus Family Healing, our ICARE shared values (Innovation, Compassion, Agility, Responsiveness, and Excellence) are the
foundation for our actions in the workplace. They define how we behave with each other, our clients, our partners, and our communities.  Every interaction we have with each other will be met with understanding, kindness, and helpful action.