Mobile Crisis Coordinator – Nexus Family Healing

Rochester - MN

Nexus Family Healing is seeking an Mobile Crisis Coordinator to provide exceptional leadership and operations management to the upcoming BRAND NEW Southeast Regional Crisis Center (SERCC) based in Rochester, Minnesota.

This is an exciting opportunity for an organized and highly motivated mental health licensed professional who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota.

Nexus Family Healing has a 45-year history of providing services in diverse areas of mental health with enthusiasm and a willingness to look creatively at serving communities, restoring hope for thousands of children and families through outpatient/community mental health services, foster care, and adoption, and residential treatment. Using innovative, personalized approaches to heal trauma, break cycles of harm, and reshape futures. We believe every child is worth it — and every family matters.

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, familial status, ancestry, national origin, protected veteran, or disability status.


The Mobile Crisis Coordinator will ensure consistency in the care that is provided by staff in all assigned locations by providing direct oversight to the clinical care, administrative requirements, and development of related policies and procedures to the program.

  • Creates and maintains a 10-county database for available mental health resources.
  • Completes initial adult and child crisis certification applications and ensure ongoing compliance.
  • Ensures SE Minnesota Crisis Grant staff receives all necessary training to adhere to statute requirements.
  • Supports the coordination classes and curriculums to meet the identified training needs for internal and external stakeholders.
  • Provides input for job descriptions for the SE Minnesota Crisis Grant staff positions.  Assists in recruiting and hiring qualified candidates.
  • Collaborates with the Operations and related Steering Committees for the SE Minnesota Crisis Grant.
  • In collaboration with the steering committees, develops and coordinates workgroups to address identified needs, and provides consensus and to give direction to move forward.
  • Coordinates and manages the administrative infrastructure for the SE Minnesota Crisis Grant (i.e. marketing, IT, statute evaluations, etc).
  • Develops unified policies and procedures for the SE Minnesota Crisis Grant program. Ensures all hub sites receive adequate training on the policies and procedures and monitor for compliance.
  • Schedules and facilitates ongoing meetings for the hub sites to ensure ongoing unified practices.
  • Creates and monitors the staff schedule for practitioners and professionals in all three hub sites. Ensures coverage for all required shifts.
  • Manages SE Minnesota Crisis Grant reporting activities and report to the Department of Human Services.  This includes but is not limited to state reporting, billing reporting and tracking, as well as MHIS reporting.  This will involve in depth data collection and point of entry knowledge of the electronic medical record system.
  • Conducts document auditing and quality assurance checks on a routine basis.
  • Collaborates with Law Enforcement, hospital emergency departments, etc. to coordinate mobile crisis response and access to appropriate care.
  • Participates in grant writing as needed.
  • Consults on all clinical matters for the provision of client care and provides consultation to program staff as needed.
  • Maintains an ability to be responsive to the Mental Health Professionals providing after hours care.
  • Provides supervision to the Mental Health Professionals and ZVHC hub practitioners.

Travel Requirements:

  • Must be able to drive and travel to perform the required service delivery regularly.  Occasional business travel to site business offices or company sponsored events may be required.


Required Education and Licensure

  • Master’s degree in Social Work, Psychology, Sociology, or other related human service degree.
  • Professional licensure (LP, LMFT, LPCC, or LICSW) as appropriate to the professional degree and experience.
  • Valid Driver’s License with access to an automobile.

Preferred Education and Experience

  • Minimum of two (2) years with coordination of a mobile crisis response team or similar health delivery system.
  • CPI, TCI and First Aide Certification.

Work Environment:

  • Must be able to spend time driving to assigned business units one’s own vehicle.
  • Must be able to walk, sit, stand, crouch, twist, bend, reach overhead, maneuver stairs and stretch in a manner conducive to the execution of daily activities for a social worker visiting clients in their homes.
  • Excellent sensory skills are important (sight, hearing and speech) as well as the ability to communicate effectively.
  • This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers and smartphones.