Responder-Community Health – Nexus-FACTS Family Healing


Mendota Heights, MN

Do you believe that we heal communities when we heal families?  Are you passionate about community engagement, and ready to be part of an innovative culturally inclusive community approach to creating strong, supported families in our communities?

Nexus-FACTS is a community based mental health clinic and part of Nexus Family Healing. In partnership with Hennepin County, Nexus-FACTS has recently launched a first-of-its-kind in Minnesota mobile response service to assist families when a child or youth has escalated behaviors or is in crisis.

Position Summary:

The Responder assists eligible children and their families at times of difficulty and in crisis. Responders support the child/youth and family system in various settings (hospitals, home, school, childcare, etc.) through assessment of needs and providing a plan with access to needed medical, social, and educational services that promote stability, healthy family functioning, and keeping the family together. The Responder is guided and supervised by a clinical supervisor.  The position allows for some work from home.

Primary responsibilities include:

  • Believes in, and is inspired by the power of community work
  • Provides quick response time to requests for service
  • Screens for trauma exposure and difficulties to be addressed and demonstrates competence in using screening tool results to enhance outcomes (training provided)
  • Establishes a plan for families based on assessment, with clinical supervisor oversight
  • Identifies resources available and shares knowledge with family and providers on trauma exposure, its impact, and trauma-focused
  • Communicates with youth’s family and team regarding crisis support and stabilization
  • Connects family system to resources with a warm hand-off in the determined priority areas
  • Delivers best-practice service throughout community settings as needed
  • Links youth or family to crisis services if required
  • Develops and maintain community contacts and resource building with liaison relationships for easy referrals
  • Provides complete and required documentation, within established timelines relating to planning and stabilization
  • Complies with local office procedures for referrals and service
  • Advocates for the development and maintenance of funding and resources to meet youth and family needs at local, state and national
  • Engages in efforts to strengthen the resilience and protective factors of youth and families impacted
  • Emphasizes continuity of care and collaboration across child-service
  • Understands the potential for secondary traumatic stress and practices self-care strategies to mitigate these effects.
  • Completes paperwork and compile documentation required for governing/accrediting agencies; maintain current files on all
  • Produces informal and formal reports as requested by parents, referral agencies, courts,
  • Participates in individual and group supervision including clinical consultation to review cases and ensure best practices are provided to all youth and
  • Provides timely and thorough information to supervisor regarding case incidence, service delivery struggles and difficult team
  • Utilizes supervision options and directives in service delivery
  • Maintains a schedule that is adjustable and flexible to meet changing work needs and demands of clients
  • Remains current on all company policies, assigned trainings and/or certification
  • Emphasizes and supports cultural connections and support various ways of healing.

Required Education, Licensure, Experience and Skills:

  • Minimum of bachelor’s degree in one of the behavioral sciences, human services or related fields, from an accredited college or university.
  • Valid driver’s license required. Must meet state regulating agency driving requirements, maintain auto insurance and pass corporate insurance eligibility

Preferred Education and Experience:

  • 1 or more years’ experience in crisis/mobile/residential or community work with children/youth and families
  • Experience working within home and/or community settings
  • Preferred experience working in diverse communities and populations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus, and maybe required to lift-up to 50 pounds unassisted and up to 100+ pounds with assistance. Standing and walking for extended periods of time (2-4 hours) is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.


We provide competitive compensation and comprehensive benefits, including: four weeks paid time off in the first year of employment, multiple options for health insurance coverage, holiday pay, as well as no-cost life insurance and short/long-term disability insurance.

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, familial status, ancestry, national origin, protected veteran, or disability status.