Purpose of Position
The Vice President of Residential Treatment Services (VP of RTS) oversees the daily operations of the agency’s 24-hour treatment programs, including Psychiatric Residential Treatment Facility (PRTF), Qualified Residential Treatment Program (QRTP), Autism Respite, and both group-based (TLG) and scattered-site (TLSS) Transitional Living Programs. This position is charged with ensuring that the agency’s residential programs are maximally effective and fiscally sound. As such, a key responsibility is to develop and implement both short and long-term strategies that ensure programs are performing optimally, are well-positioned for growth and/or adaptation to changing community needs, and generate strong, self-sustaining revenues to support the agency’s overall mission and long-term success. The VP of RTS has responsibility for establishing and executing major goals and objectives for the organization, as well as for executing and managing relevant pieces of the organization’s operating plan and budget. This This includes responsibility for internal administration and supervision of personnel and building/maintaining close, collaborative relationships with funders, area business, regulatory and accrediting bodies, law enforcement, media, and others.
The VP of RTS oversees a large multi sight array of residential programs and serves as a primary internal leader with the organization, allowing the Chief Clinical Officer (CCO) to focus on agency-wide, internal and external strategic initiatives. The VP of RTS will lead, coach, develop, and retain Great Circle’s high-performance senior management team with an emphasis on developing capacity in strategic analysis, planning, and program budgeting, as well as service excellence.
The VP of RTS works closely with the CCO and other agency and board leaders to fulfill the mission, vision and core values of Great Circle. The VP of RTS reports directly to the CCO.
Major Duties (*Essential Element)
- Translates the agency’s strategic and tactical business plans into residential strategic and operational plans *
- Oversees Great Circle’s residential contracts, ensuring uniformly excellent services and demonstrably positive impact on those we serve
- Builds, maintains and facilitates Great Circle’s high-level relationships with key stakeholders relevant to program success *
- Oversees and ensures the accountability of Residential Directors and other key RTS leaders for completing essential job functions, implementing agency initiatives, and upholding the mission, vision and core values of Great Circle
- Participates as an active member of Great Circle’s leadership team
- Maintains a leadership role in Great Circle’s Trauma Informed initiative and ensures residential treatment services are delivered in a manner that is entirely consistent with trauma informed principles *
- Oversees the development of grant and RFP proposals
- Ensures the successful implementation of new programs and services
- Coordinates the annual operating plan and budget to ensure they support the strategic goals outlined in the organization’s strategic plan
- Ensures the CEO’s vision is captured in the organization’s strategic plan and operationalized programmatically through the annual planning process
- Identifies opportunities for Great Circle to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges
- Leads the performance management process that measures and evaluates progress against goals for the programs and services under their authority
- Works collaboratively with the Chief Financial Officer and Finance Department personnel to facilitate the budgeting process, identify and implement cost-saving measures, pursue new business opportunities and monitoring financial performance
- Identifies geographic growth opportunities and priorities
- Implements new programmatic strategic initiatives
- Provides coordination for Great Circle’s senior management team
- Cultivates the core values of Great Circle within the organization
- Serves as a liaison with Great Circle’s partners
- Ensures facilities and technology are maintained and developed to the level needed to provide quality services to customers
- Implements and leads a continuous quality improvement process throughout their program and service areas, focusing on systems/process improvement
- Promotes regular and ongoing opportunities for all staff to give feedback on program operations
- Develops and deploys a process management protocol
- Ensures that Great Circle’s services are incompliance with all federal, state, funding, and city regulations, certifications, and the requirements of all relevant licensing and accrediting bodies
- Ensures that all program activities operate consistently and ethically within the mission and values of Great Circle
- Monitors and evaluates the impact of industry trends on the overall business performance
- Establishes and maintains effective communication and relations with donors, board of trustees, outside business interests etc.
- Other duties as assigned for the betterment of Great Circle
- Leadership – possesses leadership skills and behaviors that contribute to superior performance; effectively manages change, problem solving, decision making, managing workload
- Judgment – makes thoughtful decisions in a timely and confident manner
- Execution & Results – adapts to change, effectively copes with the unexpected, systematically problem solves, follows-through and ensures accuracy
- Customer Focus – properly interacts with others, works independently or with a team, ethically minded
- Motivation & Work Ethic – demonstrates personal integrity by operating in an accountable, reliable, and respectful manner.
Required Education and Experience
- Master’s Degree and clinical licensure (or license eligible) in Missouri (e.g., LCSW, LPC, licensed psychologist).
- At least 10 years progressive experience in nonprofit organizations working with programs and managing staff.
- Experience in leadership development with both volunteers and staff.
- Experience in planning and organizing operational and strategic planning processes.
- Knowledge of the child behavioral health field and human service delivery systems.
- Ability to manage multiple priorities in a complex, changing organizational structure.
- Excellent written and oral communications.
- Experience working successfully with a variety of people and personalities.
- Ability to build consensus.
Preferred Education and Experience
- Two or more years of experience in an administrative leadership position in a residential setting
- Working knowledge of the impact of trauma on children and families and the associated treatment paradigms.
- Experience in process improvement and strong data analysis skills
- Experience and working knowledge of PRTF and QRTP level services and the expectations of the Families First Prevention Services Act (FFPSA)
Candidate must possess strong leadership, customer focus and interpersonal skills with the ability to manage, direct, lead and coordinate others. Possess solid organizational and analytical abilities that allow for multiple project leadership, mentoring and decision making. Candidate should have thorough knowledge of the industry and market conditions related to the organization. Possess excellent mediation and arbitration skills that allow for compromise and consensus building. Display a working knowledge and understanding of business support functions and their contributions including human resources, information technology, accounting, finance, etc. Possess the ability to apply logic to a wide range of abstract and practical problems faced in the context of business and to problem solve possible resolution and outcomes. Display a strong and demonstrated personal commitment to their professional development and growth. The candidate must have proven multi-project prioritization abilities; a proficiency in data analysis and Microsoft Office applications; exceptional reading, oral and written, analytical communication and persuasive skills; and the ability to interact effectively with all levels of employees and management. Candidate must have the willingness and ability to travel regularly to assess programs, connect with staff and clients, and address programmatic needs throughout the agency’s regional footprint.
Office, residential or home working environment, and computer work
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.