Case Manager (Home Study and Post Release Services) – Endeavors

Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach.

We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively.

OUR VISION

We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs.

We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.

JOB PURPOSE: The Home Study and Post-Release Services (HSPRS) Case Manager will provide case management and supportive services to unaccompanied immigrant children released from federal custody. The HSPRS Case Manager will Coordinator works in collaboration with program staff and supervisors to cultivate a client-centered and trauma-informed approach to service provisions.

• Conduct home visits and phone contacts with the dual purpose of assessing safety and appropriateness of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors.
• Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.
• Facilitate workshops, meetings, or conferences associated with the program, including, creation, management, and delivery of culturally centered instruction, and orientation materials to clients.
• Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation.
• Actively establish, enhance and maintain liaison relationships with key government agencies, and non-profits/ community organizations.
• Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency.
• Meet or exceed program productivity expectations on a regular and sustained basis.
• Other duties as assigned.

EDUCATION: Bachelor’s degree in the education, psychology, sociology, or other behavioral sciences equivalent.

WORK LOCATION: Hybrid in Charleston, SC – cases are assigned within 75-100 miles within the selected case manager’s region. At times, cases will exceed 100 miles. Mileage will be provided for approved travel expenses. Must also be able to work from home in a private space and/or transition to an on-site location as space and public health response allows.

OTHER:

• Minimum of 1 years of experience relevant to the position and working with vulnerable or migrant populations; 3 years preferred
• Proficiency in Spanish/English (written and spoken language skills)
• Excellent verbal and written communication skills
• Ability to handle confidential material in a responsible manner
• Able and willing to travel domestically up to 60% of time
• Proficiency in Microsoft Office applications
• Must pass FBI and CA/N checks
• Must be 21 years of age
• Driver’s License with clean driving record required

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:

COMMUNICATION: Excellent interpersonal skills, including good communication skills, listening skills, and attitude. Ability to communicate clearly and effectively via oral and written means.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.

COMPUTER: Intermediate proficiency in Microsoft Office products and Google tools.

DECISION MAKING: Ability to think analytically and evaluate the impact of decisions. Requires high level of concentration, focus and use of memory. Ability to set work priorities and to evaluate and create solutions to work related problems.

MANAGEMENT: Knowledge of business and management practices involved in strategic planning, budgeting, resource allocation and leadership. Works with a bias towards action. Ability to evaluate effectiveness of initiatives. Must be highly organized, detail oriented, and reliable.

NEGOTIATION: Ability to persuade and influence regulatory representatives to reach optimum audit and/or investigation results. Ability to present the organization in a professional manner in all negotiations.

ORGANIZATION: Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details. Above normal levels of concentration and memory required. Requires good time management practices and the ability to meet multiple deadlines.

PLANNING: Ability to think long term; up to one year in advance. Knowledge of project management processes and best practices.

TECHNICAL: Ability to develop and comprehend numerical and statistical data analysis. Expertise in process mapping.

PHYSICAL REQUIREMENTS:

Constant – Ability to input data into computer, make calculations, complete paperwork, and produce reports.
Constant – Ability to communicate with staff, outside agencies and others over the telephone and in person.
Constant – Ability to read, review and proofread documents to determine accuracy.
Frequent – Ability to move to different offices and buildings.
Occasional – Ability to lift, stack, load and move up to 25 pounds from varied heights.
Occasional – Ability to drive safely and recognize hazards.

WORKING CONDITIONS:

Indoors: 95% – Office environment; normal noise conditions.
Outdoors: 5% – All weather conditions and variable temperatures.

REPORTS TO: HSPRS REGIONAL SUPERVISOR

Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason.