Initial Medical Exam Task Force Senior Leader – Endeavors

Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach.

We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively.

OUR VISION

We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs.

We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.

JOB PURPOSE:

The IME Task Force Senior Leader monitors, manages, and supervises the various sections related to continuous and seamless operation within and between the Medical Intake Process and the various steps included in the Initial Medical Exam (IME). The Task Force Senior Leader performs daily huddles with the team to ensure all medical ORR, governmental, company, and PCC requirements are met on a daily basis. The Task Force Senior Leader will perform inventories of equipment/supplies, inspections, surveys, and investigations to identify and mitigate conditions which would result in errors and inconsistencies within those departments. This position ensures that corrective actions are taken to ensure compliance with applicable statutes, regulations and contractual obligations. Responsible for responding to all questions or complaints regarding to Intake and IME at the Pecos Children’s Center.

• Supervise and mentor Intake and IME leadership to include Nurse Managers and Charge Nurses.
• Coordinates with interdisciplinary leadership within PCC to include but not limited to Medical, Mental Health, Logistics, Case Management, Legal and Shelter Management.
• Coordinates with interdisciplinary teams to include lab, radiology, and others to ensure the appropriate coverage of vendor services to meet Intake/IME demand daily.
• Continuously monitor metrics and coordinate with management to implement and establish corrective action plans to improve and maintain identified challenges in the department.
• Assist in the development of audit tools necessary to do the work.
• Assist in the development of step-by-step processes; (i.e. see UAC Portal, Vision Link *QC chart audit and assist in the training of respective staff).
• Assist in the development of competencies (i.e. UAC Portal / VL Link) used to measure staff understanding and training plans.
• Assist in the development of Standard Operation Procedures, Process Maps and Processes to Streamline systems associated with IME.
• Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Prepares records, reports, and correspondence concerning regulatory actions as needed; conducts follow-up inspections and surveys to ensure corrective actions have been taken and that errors in processes have been eliminated.
• Responsible for maintaining process accountability in Intake and IME.
• Responsible for maintaining accountability and ensuring every UC has a complete, accurate Intake and Initial Medical Exam in UC Portal, VisionLink and P Drive within 12 hrs of encounter and that every UC reunifying from PCC leaves with a complete medical record.
• Other duties as assigned
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.”

ESSENTIAL QUALIFICATIONS:

EDUCATION:

• Nursing degree or Medical Administration Degree

EXPERIENCE:

• Two years directly related experience

• Supervisory experience
• Experience with Migrant Populations and Initial Medical Exams in ICF facility

LICENSES:

• none

WORK LOCATION:

• In-person at Pecos children’s center.

OTHER: Operational needs may require occasional evenings or weekend supervision. Able and willing to travel 25% of annual time.

Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:

COMMUNICATION: Ability to establish effective relationships with colleagues and partners, local and national. Ability to communicate clearly and effectively via oral and written means. Excellent interpersonal skills, including good communication skills, listening skills, and attitude.

COMPOSURE: Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail. Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.

COMPUTER: Intermediate proficiency in Microsoft Office products and Google tools.

DECISION MAKING: Ability to think analytically and evaluate the impact of decisions. Requires high level of concentration, focus and use of memory. Ability to set work priorities and to evaluate and create solutions to work related problems.

MANAGEMENT: Knowledge of business and management practices involved in strategic planning, budgeting, resource allocation and leadership. Works with a bias towards action. Ability to evaluate effectiveness of initiatives. Must be highly organized, detail oriented, and reliable.

NEGOTIATION: Ability to persuade and influence regulatory representatives to reach optimum audit and/or investigation results. Ability to present the organization in a professional manner in all negotiations.

ORGANIZATION: Ability to keep various on-going projects organized and files maintained accurately. Above normal levels of concentration and memory required. Requires good time management practices and the ability to meet multiple deadlines.

PLANNING: Ability to think long term; up to one year in advance. Knowledge of project management processes and best practices.

TECHNICAL: Ability to develop and comprehend numerical and statistical data analysis. Expertise in process mapping.

TRAINING REQUIREMENTS:

Orientation: 5 hours

On the Job: 6 months to one year

MACHINES, TOOLS, EQUIPMENT, WORK AIDS:

Multi-line telephone, computer, ten key calculator, printers, copiers, faxes.

PHYSICAL REQUIREMENTS:

Constant – Ability to communicate with veterans, their family members, staff and community/support services personnel to determine needs and actions to be taken.

Frequent – Ability to input data into computer, make calculations, complete paperwork, produce reports.

Occasional – Ability to lift, stack, load and move up to 25 pounds from varied heights.

Occasional – Ability to drive safely and recognize hazards.

RELATION TO OTHER JOBS:

REPORTS TO: Director of Nursing

SUPERVISES: Intake Nurse Manager, IME Nurse Manager, Charge Nurses within Intake/IME, Lab & Radiology Vendors Onsite for Intake/IME

Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason.

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