Program Manager – Mercy Home for Boys and Girls


Chicago, IL

The Program Manager supports and implements the policy and philosophy of the Agency and the residential program, to ensure that the therapeutic milieu is being actively pursued and the Youth are receiving appropriate therapy. To supervise the program environment. Supervise coworkers of the program, which includes providing support, training and performance management for direct reports.

Schedule: Monday-Friday – three days 9am-5:30pm, two 12:30pm-9pm (30 mins for lunch); adjusted as needed to meet program needs.

Why You Will Love Working Here:

Mercy Home for Boys & Girls prioritizes professional development and training to support our co-workers.

We have been voted by the Chicago Tribune as one of the top 100 places to work in Chicago for ten consecutive years.

Benefits include medical, dental and vision coverage, a 403b retirement savings plan with matching contributions, vacation and sick time, paid licensure, tuition reimbursement, and student loan repayment assistance.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Diversity and Inclusion.

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In this role, you will:

  • Support and implement the therapeutic milieu of the program
  • Be responsible for the implementation of each youth’s individual treatment plan and ensure their therapeutic needs are being met
  • Be actively involved in all aspects of case management within the program
  • Ensure education, employment and treatment goals are managed for each youth
  • Supervise all program communication, i.e., log entries, incident reports, phone, and written communication to supervisors and to external bodies, as appropriated
  • Assess youths’ placement and duration of stay at Mercy Home for Boys & Girls
  • Be responsible (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol
  • Facilitate weekly team meetings and program retreats
  • Provide regular supervision to direct reports. Offer support and feedback, conduct performance evaluations and use progressive discipline when necessary
  • Participate in home visits as necessary
  • Participate in school meetings and provide transportation as needed
  • Facilitate treatment planning with outside agencies
  • Participate in Admissions staffing
  • Be on call to program M-F with rotating weekends. Be flexible with schedule in order to attend agency events and meet the needs of the program
  • Learn, align with, and execute the treatment philosophies, modalities, and practices of the Agency

What we need from you:

  • Master’s Degree in psychology, social work, counseling, or related field
  • Experience managing individuals and teams
  • Experience in residential treatment
  • Ability to work in an interdisciplinary team approach model
  • A valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services
  • Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs
  • Demonstrated commitment to diversity, equity, and inclusion.  Must exhibit an appreciation and respect for a diverse work environment, inclusive of youth, families, and co-workers from many social, economic, cultural, racial, and ethnic backgrounds.
  • Ability to attend required Agency trainings (including CPR/First Adi and Crisis Prevention Institute Training) and maintain necessary training compliance.   Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.
  • Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all coworkers in de-escalating situations.
  • Commitment to the mission, values, and goals of the Agency