#Job Postings

Chief Quality Assurance Officer – Pressley Ridge

5/12/2025

Pittsburgh, PA

Title: Chief Quality Assurance Officer Job Code: CQAOI80
Service Line: Executive Status: Full-time, Regular, Exempt
Program: Administration Reports to: Chief Executive Officer
Location: Operations Center, Pittsburgh, PA Type: Hybrid

Position Summary

The Chief Quality Assurance Officer (CQO) is responsible for assuring the compliance and quality standards across Pressley Ridge and its programs.  This position is responsible for developing and executing quality assurance (QA), performance improvement and risk mitigation strategies across the organization. This role is also responsible for a cohesive approach to quality clinical work combined with regulatory compliance.  It ensures services meet or exceed standards set by regulatory agencies, accrediting bodies, and internal benchmarks, as well as overseeing quality treatment planning for clients.  This position safeguards the well-being of children and families served by the organization and mitigates the organization’s risk. Position must be able to manage regulatory issues in multiple states with various service lines and utilize the resources of each department to ensure excellence.

Responsibilities

Strategic Leadership

  • Develops and implements the organization’s quality strategy, ensuring it aligns with both organizational goals and regulatory requirements.
  • Aligns quality assurance with mission-driven, trauma-informed, and evidence-based practices.
  • Develops and implements a data-driven quality management system that adheres to best practices, ensuring that objectives related to quality and service are met.

Risk, Compliance and Monitoring

  • Proactively manages the organization’s compliance and risk management programs to identify, assess, and mitigate organizational risk.
  • Ensures ongoing compliance with federal, state, and local regulations across departments and programs.
  • Leads internal compliance and quality audits, case reviews, and prepares programs for external reviews (e.g., licensing, accreditation), including noting trends, making recommendations for improvement and tracking progress towards those recommendations.
  • Manages risk mitigation strategies and ensure company practices meet legal, regulatory, and ethical standards.
  • Investigates and responds to critical incidents, client grievances, and implements corrective actions, as necessary.
  • Provides Quarterly Risk reports to CEO, Executive Team, and Board of Director’s Audit/Risk Committee.

Data & Outcomes Management

  • Oversees data collection, analysis, and reporting on program key performance indicators (KPIs), using these findings to drive program improvement and innovation.
  • Develops and maintains quality metrics and reporting systems to measure performance and drive improvements.
  • Provide quarterly outcome reports to CEO, Executive Team, and Board of Directors.

Clinical

  • Utilizes data driven decision making and leads the development and execution of comprehensive clinical performance improvement plans where necessary.
  • Monitors clinical documentation to assure quality and consistency.
  • Monitors clinical outcomes and uses data to inform program improvements.

Training & Capacity Building

  • Educates staff on quality assurance standards and continuous quality improvement (CQI) processes.
  • Educates staff on Council of Accreditation Standards and ensures compliance.
  • Promotes a culture of accountability and learning.

Stakeholder Engagement

  • Collaborates with leadership, direct care staff, families, and external
  • Reports outcomes to boards, funders, and regulatory bodies as needed.
  • Collaborates, supports and advises senior leaders in the development and modification of focused scorecards with established goals that reflect excellence against national benchmarks.
  • Reinforces a culture of safety, quality and value, and create an environment that fosters innovation and high performance.
  • Leads various organization-wide committees as appropriate.
  • Represents Pressley Ridge at local, state and national meetings and conferences when appropriate

Core Competencies

  1. Collaboration – Actively supports, contributes, and recognizes to the efforts of programs and services internally and externally. Leads and participates in teams and cross functional organizational work. Seeks regular feedback, recognizes the strengths of both themselves and others.
  2. Communication – Communicates the strategic direction and engages employees regularly about programming and services relative to their understand and how they can contribute. Adapts communication style based on audience. Actively listens to understand and uses empathy. Delivers information effectively to internal and external stakeholders in written and presentation format through organized thought and engaging the audience.
  3. Computer Literacy – Evaluates recent technological innovations as they relate to workplace systems. Ensures technology is adequate to help achieve organizational goals. Follows, guides, and ensures adherence to security standards and technology policies.
  4. Complexity and Judgement – Identifies the probable cause and logical outcomes as well as solutions for addressing the problems from the analyses of the data collected. Draws upon data, best practices, or specific job expertise to make timely decisions. Adjusts to changing circumstances.
  5. Creativity and Foresight – Develops and supports the introduction of new and improved methods, procedures to solve problems. Considers issues from multiple perspectives and seeks workable solutions. Encourages non-traditional, innovative approaches and shares across programs and service lines. Appropriately challenges the “status quo”.
  6. Serves All– Understands and is willing to accept individuals or groups different than oneself. Looks for ways to provide learning opportunities for individual and team growth. Awareness of where those (funders, county, external partners, etc.) are in their journey to serve all and having the courage to have conversations.
  7. Finance – Uses awareness of the budget and what impacts the budget to make decisions based on financial impact. Understands funding sources and manages expenses for self and team.
  8. Leadership – Actively engages with employees to understand their learning and developmental needs, goals, performance opportunities, and positive relationships. Generates accountability through openly receiving and giving feedback through a safe space. Guides team members to best outcomes through support and uses challenges as opportunities for growth.
  9. Support Focus – Has the knowledge to satisfy a variety of needs and resolve issues in the functional area through understanding of organizational impact. Anticipates needs and regularly goes “the extra mile” to provide service; takes ownership of internal customer issues, actively seeks ways to improve service and processes; makes useful improvement suggestions to the appropriate leader(s).
  10. Professionalism – Demonstrates credibility through work ethic, personal accountability, professional image, and ethical behavior. Displays dependability by being present and prepared for work. Maintains professional boundaries with children, clients, families, and/ or employees.
  11. Risk Management and Safety – Proactively identifies potential risks that may be involved in an activity, project, or scenario. Helps determine possible solutions by evaluating risk. Maintains self-awareness of requirements around safe work environments to include staying current with all required training to ensure safety for children, clients, families, and/ or employees.
  12. Planning, Organizing, and Time Management – Creates day-to-day activities and plans relevant to the function and needs of children, clients, families, and/or employee to manage time and resources. Manages multiple tasks and details by focusing on key priorities and delegation to others. Measures progress and monitors performance and results.

Qualifications

  1. Education/Credentials/Licensure:
    1. Master’s degree in Public Health, Healthcare Administration, Social Work, Psychology, or related field required.
  2. Experience:
    1. Minimum 7 years of progressive experience in quality assurance, compliance, performance improvement in healthcare, behavioral health, or human services setting required.
    2. Strong understanding of regulatory and accreditation standards (e.g., HIPAA, Medicaid/Medicare, COA, CARF).
    3. Demonstrated experience with QAPI frameworks, root cause analysis, and quality metrics reporting.
    4. Advanced understanding of child protection laws, trauma informed care and family systems.
    5. Exceptional leadership, analytical, and communication skills.
  3. Clearances:
    1. State Police
    2. FBI
    3. Child Abuse Clearances
    4. CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training per state regulation.

Working Conditions

Physical Demands

  1. This position requires operating a keypad device 70% of the day and electronic/office equipment 15% of the day. Travel is required approximately 5 times per month and works in weather conditions about 10% of the day. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the day. Employee must meet minimum requirements for hearing, speech, and vision. Walking is required 25% of the day. Standing occurs 25% of the day. Sitting happens 50% of the day. Reaching above the shoulder as well as bending and twisting are performed 20% of the day. This function routinely lifts 15 pounds, 4 times per day. The maximum lift is 50 pounds, 1 time per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    1. Mental Demands
  2. Frequently performs multiple tasks and makes quick decisions.
  3. Occasionally handles distractions and a diversity of problems.
  4. Continually need to concentrate.
    1. Environmental Factors
  5. Office
    1. Working Hours
  6. Monday through Friday during hours of operation; flexibility is needed to carryout the objectives of the department and organization.

Disclaimer

This is a job description and is not intended to represent an employment contract.  The elements of this description are subject to modification by management and may not represent all responsibilities and duties necessary to carry out the job.

Exempt/Non-Exempt Statement

I understand that this position is considered to be an “exempt” position as defined by the U.S. Fair Labor Standards Act.  This job is exempt from overtime pay as described in the Pressley Ridge Employee Handbook.

Apply now.