Position Function:
Responsible for advancing the philanthropic mission of ACH Child and Family Services by designing and executing donor engagement, stewardship, and annual giving strategies that deepen relationships, strengthen donor retention, and grow lifetime donor value. Reporting to the Development Director, the Donor Engagement Manager manages the donor lifecycle across individual and corporate donors through strategic outreach, communications, and meaningful engagement opportunities. Requires sensitivity to the service population’s cultural and socioeconomic characteristics and a commitment to donor-centered fundraising practices.
Requirements:
Education Requirements: Bachelor’s degree required, preferably in a business, communication, or liberal arts field.
Experience Requirements: Minimum of five (5) years of demonstrated fundraising experience with a strong emphasis on donor engagement, stewardship, and annual giving. Proven success in donor retention, relationship management, and coordinated outreach efforts across multiple donor segments. Experience using constituent relationship management (CRM) systems to inform strategy, track engagement, and analyze performance metrics required. Demonstrated organizational, leadership, and written communication skills essential.
Functional Requirements:
- Ability to work cooperatively within a team environment to achieve shared goals through collaboration and information sharing.
- Ability to analyze donor data to inform engagement strategies and prioritize high-impact activities.
- Demonstrated skill in influencing and building relationships with internal and external stakeholders.
- Proficiency in Microsoft Office Suite, CRM platforms, and related fundraising technologies required.
Working Conditions:
Heavy computer usage with administrative and clerical responsibilities in a team-based office environment. Attendance at public and donor-related functions required, including some evening and weekend work. Occasional lifting of files and office supplies up to 25 pounds.
Exposure to Confidential Information:
Maintain confidentiality and comply with policies related to donor, volunteer, personnel, and client records. Uphold the Donor Bill of Rights and ethical fundraising standards.
Key Expectations/Responsibilities:
Strategic Planning & Annual Giving:
- Work collaboratively with the Development Director to establish annual giving and donor engagement goals and develop tactical plans to achieve those goals.
- Manage the annual giving program, including donor acquisition, renewal, upgrades, and individual giving campaigns.
- Oversee monthly giving programs, employee giving initiatives, donor societies, and other annual fund strategies.
- Ensure a donor-centered approach is implemented throughout the donor lifecycle.
Donor Engagement & Stewardship:
- Design and implement comprehensive donor onboarding, engagement, and stewardship strategies that foster long-term relationships and repeat giving.
- Develop and execute donor journey and moves-management plans for individual and corporate donors.
- Leverage donor data, engagement history, and capacity indicators to guide outreach and relationship-building efforts.
- Oversee donor acknowledgment and recognition efforts, ensuring timely, accurate, and meaningful communication aligned with donor preferences.
- Build and strengthen donor relationships to increase retention, engagement, and lifetime value.
Communications & Outreach:
- Develop and manage a coordinated matrix of donor communications, including email, direct mail, phone, text, and personal outreach.
- Collaborate with development and communications staff to ensure consistent messaging and donor-centered communication strategies.
- Support cultivation and stewardship efforts through personalized engagement opportunities and meaningful donor experiences.
Mission Integration & Relationship Management:
- Collaborate with ACH program leadership to translate mission impact into compelling donor engagement opportunities.
- Coordinate donor briefings, site visits, stewardship experiences, and other opportunities that connect donors to the organization’s mission.
- Build and maintain productive relationships with internal and external stakeholders to support fundraising objectives.
Data Analysis & Performance Management:
- Monitor and report on key donor engagement and annual giving metrics, including donor retention, recurring giving growth, and donor upgrade performance.
- Utilize CRM data and fundraising analytics to evaluate performance and identify opportunities for improvement.
- Implement continuous improvement strategies based on donor engagement trends and performance outcomes.
Leadership & Team Development:
- Lead and coach annual giving and development staff to promote donor-centered practices and consistent stewardship standards.
- Support professional development and encourage high-quality donor engagement execution across the development team.
- Provide guidance and oversight to ensure fundraising activities align with organizational goals and best practices.
Special Projects:
- Support the Development Director on special fundraising initiatives and strategic projects as assigned.
- Contribute to direct mail campaigns, cross-departmental fundraising efforts, and selected donor events.
- Assist with additional development initiatives in a strategic and effective manner.
#ACH1
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
Education Requirements: Bachelor’s degree required, preferably in a business, communication, or liberal arts field.
Experience Requirements: Minimum of five (5) years of demonstrated fundraising experience with a strong emphasis on donor engagement, stewardship, and annual giving. Proven success in donor retention, relationship management, and coordinated outreach efforts across multiple donor segments. Experience using constituent relationship management (CRM) systems to inform strategy, track engagement, and analyze performance metrics required. Demonstrated organizational, leadership, and written communication skills essential.
Functional Requirements:
- Ability to work cooperatively within a team environment to achieve shared goals through collaboration and information sharing.
- Ability to analyze donor data to inform engagement strategies and prioritize high-impact activities.
- Demonstrated skill in influencing and building relationships with internal and external stakeholders.
- Proficiency in Microsoft Office Suite, CRM platforms, and related fundraising technologies required.