Position Function:
Responsible for supporting the philanthropic mission of ACH Child and Family Services by executing donor engagement, annual giving, and stewardship activities across individual and corporate donors under the direction of the Donor Engagement Manager. The Donor Engagement Coordinator plays an essential role in implementing donor outreach, communications, and relationship-building strategies that strengthen donor retention, increase participation, and support annual fund revenue growth. Requires sensitivity to the service population’s cultural and socioeconomic characteristics and a commitment to donor-centered fundraising practices.
Requirements:
Education Requirements: Bachelor’s degree preferred, preferably in business, communications, nonprofit management, or a liberal arts field.
Experience Requirements: Minimum of two (2) years of demonstrated nonprofit, fundraising, or related experience, with an emphasis on donor communications, annual giving, or stewardship support. Proven ability to manage multiple projects, maintain accurate records, and support outreach across various donor segments. Strong organizational, written communication, and interpersonal skills required. Experience using constituent relationship management (CRM) systems preferred.
Functional Requirements:
- Ability to work cooperatively within a team environment to achieve shared goals through collaboration and information sharing.
- Ability to manage details, meet deadlines, and prioritize tasks in a fast-paced environment.
- Demonstrated skill in donor-focused communication and relationship building.
- Proficiency in Microsoft Word, Excel, PowerPoint, and CRM platforms required.
Working Conditions:
Heavy computer usage with administrative and clerical responsibilities in a team-based office environment. Attendance at public and donor-related functions required, including some evening and weekend work. Occasional lifting of files and office supplies up to 25 pounds.
Exposure to Confidential Information:
Maintain confidentiality and comply with policies related to donor, volunteer, personnel, and client records. Uphold the Donor Bill of Rights and ethical fundraising standards.
Key Expectations/Responsibilities:
Donor Engagement & Annual Giving:
- Work with the Donor Engagement Manager to support annual giving and donor engagement goals and assist in executing tactical plans to achieve those goals.
- Support the annual giving program, including donor acquisition, renewal, and individual giving campaigns, including monthly giving and peer-to-peer initiatives.
- Utilize the constituent database for tracking, benchmarking, reporting, and donor engagement activities.
- Support identification, cultivation, and solicitation efforts for entry-level and select mid-level donors through coordinated outreach and personalized engagement activities.
- Manage assigned donor and prospect lists or portfolios with established outreach and engagement goals under the guidance of the Donor Engagement Manager.
Stewardship & Donor Communications:
- Assist with donor onboarding, stewardship, and acknowledgment processes, ensuring timely, accurate, and donor-centered communication.
- Contribute to a coordinated matrix of donor communications, including email, direct mail, phone, and personal outreach.
- Support relationship-building strategies that strengthen donor retention, participation, and long-term engagement.
- Maintain accurate donor records and engagement history within the CRM system.
Collaboration & Mission Advancement:
- Work effectively with ACH program representatives to support donor engagement opportunities and communicate mission impact.
- Collaborate with development and communications staff to ensure consistent and effective donor messaging.
- Support annual budget goals by helping strengthen donor relationships and fundraising efforts.
Events & Special Projects:
- Assist with donor engagement events and activities, including logistics, communications, follow-up, and stewardship.
- Support development initiatives and special projects as assigned by the Donor Engagement Manager and Development Director.
- Represent ACH professionally at donor, volunteer, and community engagement activities.
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The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
Education Requirements: Bachelor’s degree preferred, preferably in business, communications, nonprofit management, or a liberal arts field.
Experience Requirements: Minimum of two (2) years of demonstrated nonprofit, fundraising, or related experience, with an emphasis on donor communications, annual giving, or stewardship support. Proven ability to manage multiple projects, maintain accurate records, and support outreach across various donor segments. Strong organizational, written communication, and interpersonal skills required. Experience using constituent relationship management (CRM) systems preferred.
Functional Requirements:
- Ability to work cooperatively within a team environment to achieve shared goals through collaboration and information sharing.
- Ability to manage details, meet deadlines, and prioritize tasks in a fast-paced environment.
- Demonstrated skill in donor-focused communication and relationship building.
- Proficiency in Microsoft Word, Excel, PowerPoint, and CRM platforms required.